Every Time Taylor Swift Paused the ‘Eras Tour’ to Help Fans in the Crowd

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Kevin Mazur/TAS24/Getty Images for TAS Rights Management
Taylor Swift’s Eras Tour has taken the world by storm, and while the three-hour show is all about celebrating her discography, the singer’s No. 1 concern is the safety of her fans.

Swift has even paused her show multiple times during her world tour to alert security of struggling fans in the crowd in hopes of getting them assistance quickly. The Eras Tour has featured cutting-edge technology with its lighting designs and laser effects, and Swift has previously discussed how her performance isn’t the only thing that requires a lot of planning.

Before embarking on her Reputation tour in 2018, Swift said she was deeply impacted after 22 people were killed as a result of a bombing during Ariana Grande’s concert in Manchester.

“I was completely terrified to go on tour this time because I didn’t know how we were going to keep 3 million fans safe over seven months,” Swift told Elle in 2019. “There was a tremendous amount of planning, expense, and effort put into keeping my fans safe. My fear of violence has continued into my personal life.”

The Eras Tour has been an even bigger endeavor for Swift. In December 2023, it was reported that an estimated 4.35 million tickets had been sold across her 60 concerts in North America, Argentina and Brazil before she embarked on the international leg of her tour.

Keeping fans safe is no small feat, and in addition to copious amounts of preliminary safety measures and a top-notch security team, Swift takes personal responsibility for her fans’ experience — even when she’s on stage.

Keep reading to see every time Swift paused the Eras Tours to ask security to help with a distressed fan.

Philadelphia, Pennsylvania
Swift interrupted her performance of “Bad Blood” during a May 2023 Eras show to call off a security guard who got into an altercation with a fan.

“She’s fine,” Swift could be heard yelling into the crowd, apparently frustrated by what she saw from her security team. The singer paused again to add, “She wasn’t doing anything,” before yelling, “Hey, stop” two more times.

Rio de Janeiro, Brazil
Swift and her fans braved extreme heat during the string of shows in Brazil in November 2023. One concertgoer, Ana Clara Benevides, died of heat exhaustion before a Rio show.

Buda Mendes/TAS23/Getty Images for TAS Rights Management
Swift did her best to help fans, and during her performance, she repeatedly asked her off-stage team to provide water to the crowd.

“There’s people that need water right here, maybe 30, 35, 40 feet back,” she said on stage during the Evermore set, pointing to a floor section of the crowd. “So whoever is in charge of giving them that, just make sure that happens. Can I get a signal that you know where they are?”

Lisbon, Portugal
While Swift was sitting at her piano performing “Champagne Problems” during a May concert, she quickly interrupted her song to alert her security team of a situation.

“Ajuda por favor. Help them please,” she said while pointing in the distressed concertgoer’s direction. No details about what happened to the fan have been shared.

Stockholm, Sweden
Swift paused her acoustic set to check on fans during a show in May.

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Kevin Mazur/TAS23/Getty Images for TAS Rights Management
“Someone in the front row, can you tell me yes or no to this question: When you guys are putting a bunch of flashlights up in a group, does that mean people need help?” Swift asked the crowd. “We’re at the end of the night, so if I see that again, I’m gonna try to point it out. I just didn’t know if you were … waving at me.”

Madrid, Spain
Swift paused her live performance of “Betty” during her Folklore section in Madrid to help a fan in need of assistance.

“Ayuda por favor,” Swift said during a May show, which translates to “please help” in English. Swift also stopped strumming her red acoustic guitar to point at the concertgoer. It is not known what happened.